Returns & Exchanges

✨ Welcome, fellow cosplayer! We know how important every detail is for your perfect costume, and sometimes a wig might not be exactly what you envisioned. Don’t worry—we’ve got your back! Our returns and exchanges process is designed to be as smooth as styling your favorite character’s hair.

Quick Policy Overview

• Return Window: 15 days from delivery date
• Condition: Unworn, unstyled, and in original packaging
• Return Shipping: Customer’s responsibility (except for defective items)
• Refund Processing: 5-7 business days after we receive your return

📦 What Can Be Returned?

We accept returns and exchanges for most wigs in their original condition—think of it like they just arrived from the anime world! Specifically:

• Unworn wigs with all original tags attached
• Items in original packaging without any styling products applied
• Defective items (we’ll cover return shipping!)

🚫 What Can’t Be Returned?

To ensure hygiene and quality for all our cosplayers, we cannot accept returns for:

• Wigs that have been worn, styled, or cut
• Items without original packaging or tags
• Wigs with any traces of makeup, hairspray, or styling products
• Sale items or clearance wigs (unless defective)

This helps us maintain the magical quality you expect for your next Akatsuki no Yona or Adventure Time transformation!

🔄 Step-by-Step Return Process

Step 1: Submit Your Return Request

Email us at [email protected] within 15 days of receiving your order. Use the template below to make it super easy!

Step 2: Wait for Approval

We’ll respond within 2 business days with a Return Authorization Number and shipping instructions. Please don’t send anything before receiving this—we want to make sure your return is processed correctly!

Step 3: Package and Ship

Place the item in its original packaging, include the Return Authorization Number on the outside, and ship to:

We recommend using a trackable shipping service and keeping your receipt—just like tracking your favorite cosplay package!

Step 4: Processing

Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund or exchange.

💸 Refund Information

We get it—you want your funds back quickly to continue your cosplay journey! Here’s what to expect:

• Processing Time: 5-7 business days after we approve your return
• Refund Method: Original payment method (Credit Card, PayPal, etc.)
• Deductions: Original shipping costs are non-refundable (unless item is defective)
• International Refunds: May take additional 2-3 days for bank processing

🔄 Exchange Process

Found a different wig that’s perfect for your character? Exchanges work similarly to returns!

1. Follow the return process above
2. Specify the exact product you’d like to exchange for (check our menu for options like .Hack Wigs or A Silent Voice Wigs)
3. We’ll ship your new item once we process the return
4. If there’s a price difference, we’ll process a partial refund or charge the balance

🌟 Defective Items

If your wig arrives damaged or defective, we’re so sorry! Email us immediately at [email protected] with photos of the issue. We’ll provide a prepaid return label and expedite your replacement—because every cosplayer deserves perfection!

❓ Frequently Asked Questions

How long do I have to return an item?

15 days from the delivery date. Mark your calendar like it’s convention season!

Can I return a wig I’ve tried on?

We can only accept returns of unworn wigs for hygiene reasons. Think of it like sharing props—we want everything fresh for the next cosplayer!

What if my return is late?

Contact us! We’re understanding fellow cosplayers and will do our best to help if you reach out promptly.

Do you offer free return shipping?

Only for defective items. For regular returns, you’re responsible for return shipping costs.

Happy cosplaying!
The Cosplay Shopper Store Team ✨

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